Requesting an unsupported shipping label

If you can't find your buyer's shipping label template in our template library , you can submit a request for a new label here.

🚧

Official label specification must be provided

In order to assure the template adheres to your trade partners specifications we require an official label specification with the buyers contact information. We cannot create label templates based on other labels in the wild or adhoc instructions.

At Orderful, we prioritize the efficient and timely creation of new shipping labels for our customers. Our commitment to service excellence is reflected in our best-effort approach to label creation, which is influenced by the complexity of the label and the availability of dynamic properties within our existing label library.

Turnaround Times Expectations

Low Complexity Labels:

For labels that are low in complexity and reuse existing properties, customers can expect the quickest turnaround time. These labels are processed promptly to ensure minimal delays.

High Complexity Labels:

Labels that require new properties or involve higher complexity may take longer to create. Our team dedicates the necessary resources to ensure the accuracy and functionality of these labels.

Factors Influencing Turnaround Time:

Label Complexity: The intricacy of the label design and the number of dynamic properties involved.

Existing Properties: Whether the required properties for the label have been previously utilized in our label library.

Go Live Dates: We prioritize the creation of labels based on your expected go live dates with retailers to align with your operational timelines.

Urgent Requests: If you require an expedited turnaround for your shipping label, please notify our support team immediately. We understand that certain situations may necessitate urgent processing, and we strive to accommodate such requests to the best of our abilities.

Contacting Support:

For any urgent label creation needs or to discuss your specific requirements, please notify the support team here and let them know the required label date in the request title.