My partner requires a unsupported transaction type, what should I do?

In some cases, your trade partner may make a Transaction type mandatory that Web EDI does not support. While rare, mandatory transaction support COULD mean Web EDI is not a good fit for this trade partnership until support for the transaction type is shipped.

ALL inbound Buyer to Seller transaciton types are supported by Orderful Web EDI; however, some do not have a human-readable print view.

A limited number of outbound Seller to Buyer transaction types are supported by Orderful Web EDI.

View our supported transaction type list.

We recommend the following steps when your partner requires an unsupported transaction type:

Step 1 - Request an exemption

Most retailers understand that conforming to all transaction types of their EDI programs can be difficult and they are more than likely willing to waive the requirement for transaction types that are less frequently used. Try the following email to your partner:

Subject: Request for Exemption from EDI Transaction Type X

Dear [Trade Partner's Name],

I hope this message finds you well. I am writing to request an exemption from the requirement
to send EDI transaction type [Transaction Type]. Our company, [Your Company Name], currently uses 
a web-based EDI system that unfortunately does not support the capability to send outbound 
transactions of this specific type.

While we strive to meet all EDI requirements to ensure seamless business operations, the 
limitation of our current EDI solution restricts us from generating and transmitting EDI transaction
type [Transaction Type]. However, I want to assure you that we fully comply with all other EDI 
requirements and are committed to maintaining the highest standards of data interchange and 
collaboration.

We understand the importance of adhering to EDI standards and are actively exploring potential 
upgrades and alternative solutions that might allow us to support this transaction type in 
the future. In the meantime, we kindly ask for your understanding and approval for an exemption 
regarding this specific transaction type.

If there are alternative methods or additional information you require to facilitate this exemption, 
please let us know. We are open to any suggestions that would help us continue our collaboration
without disruption.

Thank you for your attention to this matter. We appreciate your support and understanding.

Best regards,

[Your Name]

Step 2 - Submit a request for transaction support

Email our team at [email protected] to request support for the transaction type.